Refund Policy

If you are not completely satisfied with any item, you may return it within 30 days unused from the date you receive it for exchange or refund. It is your sole responsibility as the customer to confirm the accuracy of all data and content contained in your order prior to approving and submitting your order. We fulfill printing and custom product orders automatically from our website, therefore no one will review or verify the accuracy or visual correctness of your order prior to it being fulfilled. Your order will be fulfilled exactly as the information was entered and approved by you. We are not responsible for any incomplete or inaccurate information or for any typos associated with your order.  

If you make a mistake with your order, please contact us as soon as possible. We will try to help you in any way that we can.

 

Return Policy

Returns are not allowed on custom-made items, but we will make every effort to correct any problems related to them. For items that are damaged upon receipt of delivery, please contact us to exchange or return items.

 

If Noble Regalia bears no responsibility for return or exchange, We reserve the right to charge a restocking fee and the custom is responsible for shipping merchandise back.

 

Please return the merchandise along with a note indicating the reason for return and what adjustments are desired.  If convenient, include a copy of your packing slip.  Otherwise, include contact information along with order number, order date, and customer number, if known.

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Items Shipped and Delivered but not received by the customer.

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LOST or UNDELIVERED
Please remember that if your package is lost or undelivered, UPS, USPS, FedEx, or DHL lost the package, not Noble Regalia Company.  We desire all packages to arrive timely and in good condition to our customers.  Once we hand it off to the Parcel Service, we have no control over the package and no control over their services.

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STEPS TO TAKE

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CHECK YOUR SHIPPING ADDRESS 

• on your account and invoice

 

CHECK OUTSIDE

• Check outside each door of your home. The carrier may have left it at a place other than the front door.

• Check around the outside of the house. 

• Check inside your house mailbox if you have one.

 

CHECK WITH OTHERS

• Check with others living in the home with you. They may have received the package and put it in a safe place.

• Check with your neighbors. The USPS may have delivered it to a neighbor in error.

 

CHECK WITH THE POST OFFICE

• Check with your postal carrier as soon as possible. They may remember your package.

• Check with your local post office. It may be there for a good reason. (Too big to fit in the mailbox, signature required if you requested it, etc.).

 

START AN INVESTIGATION

• USPS Track and Confirm Customer Service Number: 1-800-222-1811.  If five (5) or more postal business days have passed since the date of mailing and the item has not arrived, you may call 1-800-ASK-USPS (1-800-275-8777) to request documentation of your issue.

• More information on USPS Customer Service: 

        https://www.usps.com/customer-service/customer-service.htm

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What we will do:  

We will start an investigation on our end. Process another order for your items immediately. 

*If found items were in fact delivered we ask you to ship back replacement (at a cost to the customer) or item(s) will be charged to your account or credit card on file within 30 days.

 

Send all returns to:

Noble Regalia LLC.

1243 Blalock Rd Suite B

Houston, TX 77055